Privacy policy

# Privacy Policy

At Urbannest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase products from us.

### 1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase details
- Payment-related information
- Information you provide when contacting our customer support

We may also automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, device information, and website activity.

### 2. How We Use Your Information

We may use the information we collect to:

- Process and fulfill your orders
- Arrange delivery of your purchases
- Process payments
- Provide Cash on Delivery services where available
- Communicate with you about your orders
- Respond to customer support requests
- Improve our products, services, and website
- Detect and prevent fraud, abuse, or unauthorized activity
- Send promotional or marketing communications where permitted and where you have agreed to receive them

### 3. Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store your complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

### 4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve our services.

Third-party services used by our store may also use cookies or similar technologies according to their own policies.

### 5. Sharing Your Information

We may share your information with trusted service providers when necessary to operate our business and provide our services.

These may include:

- Shopify and website service providers
- Payment processors
- Delivery and shipping partners
- Technology and analytics providers
- Customer support and business service providers

We do not sell your personal information to third parties.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

### 6. Order and Delivery Information

When you place an order, we may provide necessary information such as your name, phone number, and delivery address to our delivery or fulfillment partners so that your order can be processed and delivered.

### 7. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send you updates, offers, or information about our products.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

### 8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

### 9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

### 10. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us through the contact information provided on our website.

### 11. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases.

### 12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

### 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

### 14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on our website.

Thank you for trusting Urbannest.