Shipping policy

# Shipping Policy

At Urbannest, we are committed to delivering your orders safely, quickly, and reliably across the United Arab Emirates.

### 1. Shipping Coverage

We currently offer delivery across the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

### 2. Processing Time

Orders are usually processed and prepared for shipment within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

### 3. Delivery Time

Once your order has been shipped, delivery usually takes approximately 1–3 business days within the UAE.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

### 4. Shipping Charges

We currently offer FREE SHIPPING across the United Arab Emirates.

No additional shipping charges will be added to your order at checkout for standard delivery within the UAE.

### 5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders. You can pay the required order amount directly to the delivery courier when your order arrives.

### 6. Order Tracking

Once your order has been shipped, we may provide you with tracking information so you can follow your shipment.

Please make sure that your phone number and delivery address are correct when placing your order so that the courier can contact you if necessary.

### 7. Delivery Attempts

Our delivery partner may contact you by phone or message before or during delivery.

If you are unavailable at the time of delivery, the courier may make another delivery attempt or contact you to arrange a suitable delivery time.

### 8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number.

### 9. Delayed or Lost Shipments

While we work with reliable delivery partners, unexpected delays may occasionally occur due to weather, public holidays, high order volumes, incorrect address information, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

### 10. Damaged Packages

If your package appears to be damaged when delivered, please contact us as soon as possible and provide photographs of the package and the product.

We will review the issue and assist you according to our applicable return and refund policy.

### 11. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the contact information provided on our website.

Thank you for shopping with Urbannest.