Terms of service

# Terms of Service

Welcome to Urbannest. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

### 1. General

Urbannest operates this online store and provides products and services to customers in the United Arab Emirates.

By using our website, you confirm that you are legally permitted to use the website and enter into purchases.

### 2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability or pricing when necessary.

### 3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to refuse or cancel an order when necessary, including in cases of incorrect information, suspected fraudulent activity, product availability issues, or other circumstances that may prevent us from fulfilling the order.

### 4. Prices and Payment

All prices displayed on our website are shown in UAE Dirhams (AED), unless otherwise stated.

We accept the payment methods displayed at checkout, including Cash on Delivery where available.

### 5. Shipping and Delivery

We currently offer delivery across the United Arab Emirates.

Shipping and delivery are subject to our Shipping Policy.

Estimated delivery times may vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays, or incorrect customer information.

### 6. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Customers must follow the return instructions provided by Urbannest before sending an item back.

### 7. Prohibited Uses

You may not use our website or its content for any unlawful purpose or in a way that could damage, disable, or interfere with the website or its services.

You may not attempt to gain unauthorized access to our website, systems, or customer information.

### 8. Intellectual Property

All content on this website, including text, images, logos, graphics, product information, and other materials, is owned by or used by Urbannest with appropriate rights.

You may not copy, reproduce, modify, distribute, or use our website content without permission.

### 9. Third-Party Services

Our website may use third-party services such as payment providers, delivery partners, analytics services, or other service providers.

Third-party services may have their own terms and privacy policies, which may apply to your use of those services.

### 10. Limitation of Liability

To the extent permitted by applicable law, Urbannest will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, website interruptions, technical problems, or third-party service issues.

### 11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page, and the updated terms will apply from the time they are published.

### 12. Contact Us

If you have any questions about these Terms of Service, please contact us through the contact information provided on our website.

Thank you for shopping with Urbannest.